Hear from our Techstreet Enterprise Senior Product Manager, Mike Visser:
The FileOpen client is an authorized Adobe Reader plug-in that manages digital rights for the industry standards PDFs on your Techstreet Enterprise subscription. You and your users will need to make sure that you have the Adobe Reader FileOpen plug-in installed on your computer in order to read those industry standards PDFs. It’s easy to install. In fact, you might have installed it previously to access other industry standards PDFs.
The best way to check is to open your Adobe PDF reader program (for example, Adobe Acrobat Reader or Adobe Acrobat Pro) and go to the Help menu. Under Help, there is a section called About Third-Party Plug-Ins. If FileOpen is installed, you should see an arrow that you can click on and reveal that the FileOpen Client is installed, as in the screenshot below.
If there is no listing for the FileOpen Client under About Third-Party Plug-Ins, then FileOpen isn’t installed on your computer. Again, it’s easy to install. You can download it here.
If you need permissions to install applications on your work computer, you may need to reach out to your IT team for help. Sometimes, FileOpen will be made available through a company software portal, which may also be an option if you don’t have permissions to install applications on your work computer.